Personalized Laundry with E&R - The Campus Laundry
EASIER THAN EVER! You can now order our laundry services on-line. You will find a complete listing of the laundry service options available and their associated prices.
Yale Student Laundry (YSL) is one of the oldest and most established student agencies. We serve the Yale community by providing personalized laundry services.
Have questions?
Review our FAQs or Email us at laundry@yale.edu.
View our Service Calendar to see service days, the last pickup and drop-off before holidays, and dates when service is not provided.
Associated Student Agencies, working with the CSC ServiceWorks, functions as the pivotal contact for cleaning Yale’s 24 on-campus laundry rooms. CSC ServiceWorks provides all laundry appliances as well as providing the maintenance and service of the units.
The app allows students to load funds onto an account and then pay for their laundry via the app. Once your account is established, load your laundry, select a cycle, and start the machine by entering the number or scanning the machine’s QR code. It’s that easy!
The app also allows you to monitor the machine status and request service or a refund. You will also receive a text when your cycle is complete.
You may also use a debit/credit card for payment of laundry cycles.
A: All items are inspected when received at E&R. There is no need to pre-sort your items. E&R videotapes all items when they are unpacked, washed, dried, folded and returned to your bag. All bras, underwear and delicates are processed through the wash/dry/fold process. E&R does not “hand wash”, “lay flat to dry” or “line dry”. Please do not send items that cannot withstand a commercial laundry process. All sweaters* are dry cleaned and all fleece items are put through the gentle care department. All care labels are read and items are inspected to determine what can go through the wash/dry/fold process vs. what needs gentle care or dry cleaning.*
*If you have the “Just the Basics” plan, all items needing gentle care or dry cleaning will incur additional charges. A credit card is required to be in file with E&R to process these charges.
A: There are four on campus locations to drop off and pick-up laundry: Old Campus in the basement of Farnam B; 246 Church St Lower Level; Pauli Murray College, room B20, and Arnold Hall, room B09. You must drop off your laundry at any location by 8 am M-F to have your items back in two business days. You will pick-up your laundry after 11 am two business days later at the location selected when registering for the service.
A: Access to Arnold Hall is through the Main Gate on Elm Street (card reader access is required). Take the elevator (to the right, card reader access required) and press “B”. Walk out of the elevator and turn left down the hall to Room B09 (on the right, card reader access required). Please put your dirty E&R laundry bags in the laundry cart. Clean laundry is placed on the shelves and dry cleaned items are hanging on the laundry racks.
A: Yes, to cancel services and receive a partial refund, you must email a cancellation request within 30 days of your first scheduled pick-up to info@eandrcleaners.com. After the 30 day deadline, cancellation exceptions will be handled on a case-by-case basis only for students who have officially withdrawn (proof of withdrawal is required). All cancellations incur a $95.00 administrative fee. Cancellation requests will not be accepted after December 15th.
A: All issues must be reported within 7 days to allow E&R sufficient time to conduct a thorough investigation. Please contact E&R’s Customer Service Office at 1-800-243-7789, Ext. 713 to report any concerns.
When reporting, please provide the following details:
A: No, Yale Student Laundry does not offer dry cleaning services if you do not have a laundry plan.
For service issues related to the campus laundry rooms please contact ASA: asa@yale.edu
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